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The University of Oxford, Glen Dimplex and SSE Airtricity interview Irish demo customers in November

Sarah Higginson and Julie Goodhew (UOXF) visited Offlay and Dublin with Ashleigh McCorry and Catherine O’Grady (Glen Dimplex) and Grace O’Connor (SSE) to interview participants in the Irish demo about their experience of using their Smart Electric Thermal Storage SETS appliances which were installed as part of the Better Energy Communities 2017 programme funded by the Sustainable Energy Authority of Ireland.

The interviews covered a wide-demographic of participants ranging from social housing tenants to fuel-poor households to private property owners. The visits provided an insight to how customers interacted with the SETS and how they found the installation process. This provided a chance for any queries to be answered. The feedback from participants was positive, with many comments that the SETS are more effective than the traditional storage heaters they replaced.

Participants were provided with information packs which included tailored guides on how to operate the SETS appliances, energy saving tips, and ‘Dos & Don’ts’ for the RealValue project.

Following these visits, customers will be contacted by UOXF and SSE to complete final surveys regarding the installation process and SETS to gain a further understanding of customer satisfaction.
 

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